Joy Field: To unlock value in healthcare, focus on service

Adding full-time employees doesn't guarantee improvements, professor says.

Joy Field, associate professor at the Carroll School of Management at Boston College, is an expert in business processes. And as healthcare leans more on value over volume, it's now more important than ever that health systems become experts too.

Field, who spoke at this month's Revenue Cycle Solutions Summit, shared some insights into unlocking value in the video above.

Twitter: @HC_Finance

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