Last year one in eight patients switched providers, and nearly 40 percent said it was because of a poor experience. Patients now have the same expectations of customer service from healthcare providers that they have from non-healthcare companies. If you want to successfully retain patients and increase loyalty, you need to address patients' biggest frustrations.
In this virtual briefing, you'll find out:
Which patients are leaving or considering leaving
What patients say are their four biggest service and experience frustrations
What services and tools patients say they want to help address those complaints