Strategic Planning

May 27 | Susan Morse
Insurers will be issuing a total of about $2.7 billion in refunds, estimates the Kaiser Family Foundation.
May 27 | Susan Morse
Patients want access to everything, according to focus groups interviewed by the Pew Charitable Trusts.
The Cleveland Clinic's main campus.
May 25 | Susan Morse
Both the airline and the hospital system need to develop trust to be able to say, "It's safe to come back."
May 22 | Jeff Lagasse
From delaying care to avoiding urgent care and walk-in clinics, consumer behavior is changing as the…
Doctor on computer
May 21 | Kat Jercich
Despite budgetary strains from the COVID-19 pandemic, a new report predicts regulatory requirements and medical-service spending growth…
May 12 | Susan Morse
By the end of March, 33% of behavioral health claims for Optum members were for a telehealth visit, compared to 2% prior to…
May 08 | Susan Morse
Insurers get a one-week extension to finalize 2021 exchange plan applications, giving them time to analyze the…
May 07 | Jeff Lagasse
By incorporating referrals into a physicians' EHR and creating a focused group of specialists, the shift…
May 06 | Susan Morse
Consumer-centric digital services could become the new norm, according to CEO and President Larry Merlo.
May 05 | Susan Morse
U.S. health insurers will remain profitable under the most likely scenarios, despite the highly uncertain severity and…