Patient Engagement

May 27 | Susan Morse
Insurers will be issuing a total of about $2.7 billion in refunds, estimates the Kaiser Family Foundation.
May 27 | Jeff Lagasse
Pointing data-gathering efforts in the right direction holds the potential to deliver better value-based…
May 27 | Susan Morse
Patients want access to everything, according to focus groups interviewed by the Pew Charitable Trusts.
CareMount Medical in New York.
May 26 | Bill Siwicki
Patients were cancelling their non-COVID-19 appointments to avoid the virus. The medical group went from six to 1,500 daily…
The Cleveland Clinic's main campus.
May 25 | Susan Morse
Both the airline and the hospital system need to develop trust to be able to say, "It's safe to come back."
May 22 | Jeff Lagasse
From delaying care to avoiding urgent care and walk-in clinics, consumer behavior is changing as the…
May 19 | Susan Morse
The overall satisfaction score for commercial health plans was 719 on a 1,000-point scale, among the lowest of all…
May 19 | Jeff Lagasse
Many have but back on healthcare visits or are planning to do so, and a substantial number are considering curbing medication…
May 12 | Jeff Lagasse
In addition to an expanded ED, the hospital knew it had to improve interstaff communications to…
May 05 | Susan Morse
Cost sharing is being waived for in-network primary care, behavioral health and telehealth visits.