Patient Engagement

Jun 08 | Beth Jones Sanborn

HIMSS Analytics survey shows patients want convenient payment options

The call for cost estimates is getting louder, patients don't mind keeping a credit card on file, and varied…

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Consumers paying more and expecting more

Jun 04 | Susan Morse

Mary Meeker's Internet Trends 2018: Consumers paying and expecting more from healthcare experience

The biggest surge in healthcare costs is the rise in deductibles, with 22 percent of…

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Harvard Pilgrim, Wellframe team up on app for members

Jun 01 | Susan Morse

Harvard Pilgrim teams with Wellframe on app for members and caregivers

Care in the 21st century is tied to technology, but IT must amplify the work of the clinical organization, the insurer…

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Time to teach older patients about portals

Jun 01 | Jeff Lagasse

New research suggests it's time to teach baby boomers about patient portals

Only about half of people aged 50 to 80 have set up an account on a secure online access site, or patient portal,…

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May 30 | Jeff Lagasse

Physician satisfaction sites: It's time to tell patients not to use them as a single source of information

Patients trust ratings on sites such as Healthgrades, Yelp and Zocdoc but both…

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May 30 | Beth Jones Sanborn

Want to cut down on no-shows and improve practice efficiency? Text your patients

Patients prefer appointment reminders via text and practices are obliging, but take care in sending only the…

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Comprehensive care model reduces expenses

May 17 | Jeff Lagasse

Comprehensive care physician model reduces expenses, hospitalization

The core element of the model is that the same physician provides care for patients in the clinic as well as in the…

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CMS price posting rule: Clarity or chaos?

May 17 | Susan Morse

CMS price posting rule may spark confusion when prices don't match what patients have to pay

There's "no perceivable benefit" to patients as the chargemaster "rack…

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May 15 | Jeff Lagasse

Medical practices turn to retail tactics to meet rising demand for consumerism

Patients have gotten used to certain conveniences and now it's time for healthcare providers to pay…

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doctor giving male patient prescription bottle at hospital

May 14 | Jeff Lagasse

Patients who skip medications cost healthcare $300 billion annually

Nearly half of study participants revealed that they at times decide not to take their medication.

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Featured Resources

Care Collaboration Success for Improved Outcomes The nature of our healthcare ecosystem has been one of siloed care. Rarely do payers, providers and local resources come together with the patient's well-being prioritized as a unifying mission. Read how these organizations are getting it right.

Debunk the Myth: Outsourcing Doesn't Mean Losing Control With shifts in payer mixes and reimbursement structure, the margin of reimbursement has been shrinking steadily over the last five years. How do revenue cycle leaders navigate payment reform while maintaining stable business office operations?

Beyond Dollars and Cents: A Closer Look At Value Beyond the expected improvement in specific metrics, many organizations that outsource RCM with a trusted and certified partner are seeing several ancillary benefits of such agreements.

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Top 10 healthcare issues to watch in 2016

CMS cancels mandatory bundles, reduces joint model participation

Docs must now explain 'observational' statuses

List: 769 hospitals fined for medical errors, infections

News

Once-failing hospitals say accountability, transparency key to surviving fallout from failing patient safety grades When Leapfrog released their Spring 2016 patient safety grades recently, 15 hospitals got slapped with a very public 'F' grade casting a spotlight on them that no institution wants. ...

Healthcare mergers and acquisitions in 2016: Running list While 2015 was a record-breaking year in healthcare mergers and acquisitions, 2016 saw more change as organizations across the industry adjust and adapt to the evolving financial landscape.

Analyze this: Health systems, health plans get to the core of big data Pamela Peele knows that people who subscribe to cooking magazines have a much higher risk of going to the emergency room. But how she knows that is a whole other story.

Whitepapers

Clinical Quality Measures 101 Although quality-reporting programs such as meaningful use provide incentives to help providers implement and use electronic health records (EHRs) to collect and report on clinical data, practices often need help deciding what data to collect, which measures to report ...

Gaining Actionable Insight into Financial Systems and Areas Impacting the Revenue Cycle Hospital systems across the country are looking to streamline their billing and collection processes to become more efficient and better compete in their markets. The challenge many face is how to turn the data ...

Credible, Defensible Estimates In healthcare, every interaction with the patient matters. Especially in today’s environment of continuous improvement, efforts have been concentrated on coordination among providers, the patient care experience and quality outcomes – all laudable goals.

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