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Customer experience is a crucial part of a health organization's success--and it's growing in importance as more providers switch to value-based models of care. What can providers...
While many healthcare providers believe that improving the patient financial experience is a critical step for their organization, few have done so successfully. Read this brief to learn...
It is a complicated time for the healthcare industry. The vast number of players competing for space leaves consumers in a tangled ecosystem of insurers, providers and pharmaceutical...
Like other savvy digital consumers, health plan members expect meaningful, flexible, and personalized experiences. Learn how payers are deploying data strategy to raise the bar.
Healthcare payer organizations are looking to new classes of data to enhance member experiences, In a recent survey, industry leaders sounded off on their priorities.
Kaufman Hall has released its third annual survey of hospital and health system leaders on the state of performance improvement and cost transformation efforts within their organizations.
Over the past decade, changes in the healthcare landscape have squeezed margins, brought disruptors into the marketplace, and fundamentally changed how providers get paid.
Hospitals' cash flow is under siege. Short-term outsourcing can quickly infuse four key revenue cycle functions with expertise, technology and additional qualified resources to defend...
Today's healthcare environment requires a new means to get the right comparative information to the right person at the right time. This approach enables executives, managers, and...
In the industry's ongoing transition from fee-for-service to value-based, healthcare executives are being challenged to develop a clinically integrated, evidence-based process for...

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