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Texas hospital deploys 'unique' revenue cycle model

The CHRISTUS Santa Rosa Health System, a five-hospital health system based in San Antonio, Texas, is implementing what it calls a “unique” revenue cycle management model.

CHRISTUS Health is collaborating on the project with Cymetrix, an Irvine, Calif.-based provider of adaptive revenue cycle management technology.

According to Bill Pack, the health system's regional vice president and CFO, the model deploys a combination of best practice processes, including proprietary commercial technologies, with a team of revenue cycle specialists to optimize financial performance and profitability.

"We're excited about having the best that both CHRISTUS Health and Cymetrix have to offer in moving our revenue cycle from good to great," he said.

Under the new model, Cymetrix will assume responsibility for the management and functional oversight of patient access, health information management and patient financial services for the entire health system.

This is a “unique partnership,” Pack said, which uses CHRISTUS Health's support at its central business office, developed by Jay Herron, the system's senior vice president and CFO, and Kaycee Orman, the system's executive director of revenue cycle services.

On its end, Cymetrix will deploy new processes and technology to facilitate front-end process redesign, said Michael Halberda, the company's president and CEO. Health system officials say the combined effort will lead to even higher levels of financial performance improvement.

In June 2009, CHRISTUS Health was recognized by the Healthcare Financial Management Association for high performance, innovation and patient-friendly billing adoption and received the new High Performance in the Revenue Cycle Award.