More on Billing and Collections

9 out of 10 doctors would use telehealth if not for reimbursement issues, survey says

Overwhelming majority of physicians surveyed cite administrative issues and a lack of billing services

Jessica Davis, Associate Editor

A new survey conducted by the Robert Graham Center and the American Academy of Family Physicians revealed 9 out of 10 physicians would use telehealth, if they were properly reimbursed.

"It's clear from our findings reimbursement remains one of the largest barriers to the use of telehealth in primary care," Andrew Bazemore, MD, the director of the Robert Graham Center, said in a statement. "However, this seems to be evolving, at least in the private sector, with several national large private carriers reimbursing doctors in 2016, if not earlier," he said.

While some carriers may see the need to set up payment guidelines, the majority of physicians surveyed cite administrative issues and a lack of billing services to address the need for reimbursement tools as a major detraction from implementing telehealth into their practices.

HIMSS20 Digital

Learn on-demand, earn credit, find products and solutions. Get Started >>

[Also: Profit, administrative pressures drive physician practices to sell]

Credential and license barriers, an overall lack of training, an absence of guidelines and measurable outcomes are also major contributors to a lack of telehealth implementation, the report also showed.

The results revealed physicians using telehealth in their practices seek programs established on a national level to assure the telemedicine services are meeting or exceeding current standards of healthcare, in terms of quality and access.

1,557 randomly selected physicians were surveyed, answering 30 questions that assessed characteristics of the physician and practices, personal attitudes and opinions about telehealth and its barriers and usage.

While both users and nonusers disagreed on many of their attitudes about telehealth, both groups agreed telehealth could potentially increase access to healthcare, decrease travel and improve continuity.

Additionally, nearly all respondents recognized in-office visits are the best form of care, but using telehealth is a better alternative than patients not seeing a doctor at all.

"The survey results proved to us that family physicians are open-minded and optimistic about the benefits of telehealth," said John Jesser, vice president of provider engagement for Anthem in a statement.

"As telehealth gains momentum, more outcomes research and input on the quality, convenience and cost of telemedicine from a patient's perspective will be needed," he said.

However, most of the survey respondents believe telehealth won't catch on until health systems address barriers, such as telehealth education, technological platforms and the lack of updated tools to support telehealth.

Twitter: @HC_Finance