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HAP and Henry Ford collaboration creates new health plan for Michigan businesses

The plan, called Pivotal, offers customizable benefit options, access to more than 9,500 providers, free telehealth services and concierge support.

Mallory Hackett, Associate Editor

Health Alliance Plan (HAP) and Henry Ford Health System have furthered their partnership through the release of Pivotal, a new health plan for Michigan-based businesses.

The plan was created for businesses with more than 100 employees and offers customized benefit options for each company.

WHAT'S THE IMPACT?

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Pivotal's network includes seven hospitals, more than 6,000 physicians and 3,500 ancillary providers including urgent care, labs, radiology, imaging, rehab services, long-term care and nursing facilities, and physical, occupational and speech therapy.

Its members will have access to providers within the Henry Ford Health System, Henry Ford Physician and Jackson Health networks, Henry Ford Allegiance Health, HAP's ancillary provider and pharmacy network, and its contracted pediatric providers.

The plan recognizes the current need for telehealth services by offering virtual care for zero cost-share for in-network visits.

Members can use Pivotal's telehealth offerings in three different ways: through at-home video visits, through clinic-to-clinic video visits where providers can connect with specialists at other facilities, and with e-visits where nonemergency visits are conducted through email.

Pivotal plans also come with concierge services that include personalized onboarding for every employer group, phone support and guaranteed same-day appointments with a primary care physician for sick visits and specialist appointments within 10 business days.

THE LARGER TREND

HAP has been working with Henry Ford since it became a subsidiary of the health system in 1986.

Henry Ford leveraged another partnership with CarePort during the COVID-19 public health emergency to communicate directly with post-acute care providers to share the COVID-19 testing status of patients. This allows providers to take the necessary safety precautions, including deciding if the facility can admit the patient at all, triaging care and managing the use of personal protective equipment.

ON THE RECORD

"HAP and Henry Ford have a long history of working together and sharing the same focus," said Dr. Michael Genord, president and CEO of HAP. "Working together, we've made sure that as many Michigan businesses as possible have access to high-quality affordable care, whether they're in Detroit or Jackson, or anywhere in between."

Twitter: @HackettMallory
Email the writer: mhackett@himss.org