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Championing the caregiver experience

This special collection, which will be updated throughout the month, looks at what's being done to ease the provider burden.

Many physicians and nurses have been reaching their breaking point as COVID-19 surges have resulted in longer work hours, limited time with patients and the stress of daily life-and-death decisions.

Burnout, a new normal for many, was an issue even before the pandemic took hold. Much of it was due to providers being saddled with administrative functions, such as those required by the EHR ("death by a thousand clicks"), prior authorization standards and delays, and working as much with their computers as with their patients.

CMS recently released a rule aimed at easing prior authorization. But what else is being done and what's on the horizon to lessen the burden on providers are what Healthcare Finance News, Healthcare IT News and MobiHealthNews will examine this month.

Research shows increased fear and anxiety can lead to escalation, agitation and violence, clinician says

Medical worker putting on gloves

It is important for supervisors to acknowledge the feelings and experiences of their staff as valid and real, says RN Heather Tuttle of Relias.

Pediatrician shot and killed at medical office in Austin

Person in biohazard suit behind police line tape

Rep. Joe Courtney (D-Ct.) is reintroducing a bill to help curb workplace violence in the healthcare sector to the 117th Congress next week.

Efficient staffing can combat healthcare workforce shortages brought about by COVID-19

ER doctors caring for patient

Knowing the patient population and allocating staff based on skill level are effective measures to maximize staff efficiency.

Shore Quality Partners earns millions in Medicare ACO bonuses with pop health platform

Shore Quality Partners ACO Shore Medical Center

The clinically integrated network, part of the Allegiance ACO, uses the technology to help primary care physicians, nurse coordinators and care managers close quality gaps.

COVID-19-related mental health issues could have long-term effects on healthcare workers

Tired medical worker

Proposed bill would create OSHA standards in an effort to protect employees.

Workplace violence in hospitals is preventable, says head of National Nurses United

Person wearing stethoscope wearing mask

Proposed bill would create OSHA standards in an effort to protect employees.

How to win physician confidence in remote patient monitoring programs

Person holds neck while holding up phone

CIOs need to look beyond just EHRs and explore stand-alone platforms to enhance care delivery – keeping focused on reliable patient data and streamlined clinical workflows.

Physician happiness plunges in new healthcare burnout report

Medical worker starting out of window

COVID-19 has exacerbated issues contributing to physician burnout, but the stress of treating coronavirus patients has not substantially increased.

Employee health company Kenzen begins partnership with Examinetics and receives investment

Kenzen's device screenshot

Kenzen's wearable device is designed to keep frontline workers in hazardous environments safe by monitoring users' health metrics.

CIO shows how Halifax Health enhanced its EHR with enterprise storage

Halifax Health, Daytona Beach, Florida

It helped eliminate delays for mission-critical applications, improve clinician experience, optimize IT human resources, make disk expansion process 10X faster and reduce time spent managing storage by 75%.

California COVID-19 surge leaves hospital nurses frustrated over staffing shortages

Doctor in scrubs holding head while seated

The state's nurses union urges Congress to pass President Biden's $1.9 trillion American Rescue Plan.

Healthcare workers' capacity for change key in fighting COVID-19-related burnout

Doctor with mask looking out of a window

Work environments and job demands have a significant effect on the health and well-being of frontline care workers.

Smaller hospital's new EHR helps it achieve a 5-star CMS rating

L.A. Downtown Medical Center

L.A. Downtown Medical Center's EHR has supported growth that has included a 24% increase in revenue, a 25% increase in beds and a 77% increase in patient volumes.

Workplace violence is 'epidemic and a concern for healthcare'


Cleveland Clinic shares best practices as violence is four times more likely in a healthcare setting than in another industry.

Parkland Health and Hospital System turns to online staff training

Doctor using laptop

More than three-quarters of healthcare professionals report "major or moderate shifts" toward online training during the pandemic.

Pandemic-era burnout: How EHR vendors are redesigning UI and UX to battle stress

UX design flowchart

In our seventh and final feature on burnout, experts at Epic, Cerner, Allscripts and Mad*Pow discuss health IT usability problems and solutions, and describe where user experience is headed.

U.S. clinicians spend 50% more time in EHR than those in other countries

Doctor using tablet

A pair of studies aims to examine just how much time American clinicians spend in the electronic health record – and how it impacts their relationship with patients.

AI-powered mobile assistant eliminates after-hours charting for OrthoIndy docs

OrthoIndy Hospital

The artificial intelligence iPhone app integrates with the 13-location practice's EHR, sending doctors' spoken words directly into the right places in the record.

CMS finalizes changes to Stark Law that hinder physician referral

Doctor on the phone

The old federal regulations burdened providers with added administrative costs and fear of financial consequences, CMS says.

HHS proposes greater flexibility for providers in sharing patient information under HIPAA

Doctor using laptop

If the rule is finalized, individuals would have the right to access their personal health information in 15 days, rather than 30.

How telehealth technology can help nurses fight burnout

Laura Jonsson and Bill Siwiki

Telemedicine technology and the different care paradigm it enables help nurses minimize stress and the burnout it can cause, says Laura Jonsson, a nurse practitioner and chief clinical officer at Matrix Medical Network.

CMS names an e-prescribing standard for prior authorization to expedite access to medications

Business meeting

The rule is intended to allow prescribers to see that a drug is subject to prior authorization while they are prescribing it.

New strategies needed to combat clinician burnout epidemic

Healthcare worker looking at a computer

Deep Dive: Clinician burnout has become an epidemic among physicians and nurses, and burdensome regulatory requirements and suboptimal EHR experiences are exacerbating their frustrations. Fixing the problem demands new strategies to restore joy to medicine.

Technology's role in helping and hurting with burnout

Dr. Bridget Duffy and Bill Siwiki

Dr. Bridget Duffy, former chief experience officer at the Cleveland Clinic and CMO at Vocera, talks about burnout during COVID-19, how to protect the healthcare workforce, and how technology can help and hurt with burnout.

Burnout prevalent in healthcare community, consensus report confirms

Burnt out healthcare worker sitting in a hallway

Clinician burnout isn't a new problem, but it appears to be getting worse due to factors that are inherent in today's healthcare system.

New interoperability rules address prior authorization inefficiencies, CMS says

Doctor on the phone

The rule would reduce the time providers wait to receive prior authorization from payers to a maximum of 72 hours.

Pandemic-era burnout: How physicians manage crushing workloads and IT demands

Physician burnout

In the third feature story in our burnout series, physicians discuss the stressors of 2020 and offer helpful tips on how their peers can combat burnout.

Chatbots can ease providers' burden, offer guidance to those with COVID-19

laptop with security icon

When the perceived ability is the same, patients viewed chatbots more positively than human agents.

Healthcare workers experiencing burnout, stress due to COVID-19 pandemic

Burnt out nurse

Stress, anxiety, frustration, burnout and feelings of being overwhelmed were the most common feelings reported by those on the front lines.