Topics

Patient Engagement

Consumers like Medicare and Medicaid, wary of Amazon, CVS, Walmart
Jun 20 | Susan Morse
New research also reveals that customers want less expensive care, ways to understand…
HIMSS Analytics survey shows patients want convenient payment options
Jun 08 | Beth Jones Sanborn
The call for cost estimates is getting louder, patients don't mind keeping a credit card on file, and varied…
Consumers paying more and expecting more
Jun 04 | Susan Morse
The biggest surge in healthcare costs is the rise in deductibles, with 22 percent of…
Harvard Pilgrim, Wellframe team up on app for members
Jun 01 | Susan Morse
Care in the 21st century is tied to technology, but IT must amplify the work of the clinical organization, the insurer…
Time to teach older patients about portals
Jun 01 | Jeff Lagasse
Only about half of people aged 50 to 80 have set up an account on a secure online access site, or patient portal,…
May 30 | Jeff Lagasse
Patients trust ratings on sites such as Healthgrades, Yelp and Zocdoc but both…
Texting
May 30 | Beth Jones Sanborn
Patients prefer appointment reminders via text and practices are obliging, but take care in sending only the…
Comprehensive care model reduces expenses
May 17 | Jeff Lagasse
The core element of the model is that the same physician provides care for patients in the clinic as well as in the…
CMS price posting rule: Clarity or chaos?
May 17 | Susan Morse
There's "no perceivable benefit" to patients as the chargemaster "rack…
healthcare consumerism on rise
May 15 | Jeff Lagasse
Patients have gotten used to certain conveniences and now it's time for healthcare providers to pay…

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