Overall Performance Scores
PwC Extended Business Office is the top vendor, with a performance rating of 92.7. Respondents noted that the vendor, which offers primarily private insurance collection and government follow-up, met most of their expectations. Firstsource comes in second, while Deloitte, Anthelio and Cymetrix follow closely behind. Anthelio has improved its performance score significantly since KLAS’ 2009 report, in which it was last place.