Deceased Patient Receivables: Four Factors for Successful Recovery

Deceased debt - money owed by the estates of decedents - makes up a significant part of most healthcare organizations’ accounts receivable, a share that may approach 100 percent for hospice-care facilities and other specialized providers. Although recovery of this debt can generate meaningful revenue streams in exchange for very modest investments, many providers pursue it ineffectively or outsource it to non-specialists who deliver poor results and introduce avoidable costs and risks. This paper outlines the revenue opportunity available by recovering deceased patient receivables, shows where current approaches fall short, and describes the four essential elements of a successful recovery program.

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