Jan Oldenburg, author of the best-selling HIMSS Book, Engage!, and its companion book, Participatory Healthcare, will share techniques that have been proven to increase individual's personal health engagement, leading to improved long term relationships between patients and providers and increasing loyalty toward provider organizations--not to mention lower administrative costs.
These techniques focus around use of digital tools and the workflow and policies that support them:
• Designing for patient--and caregiver--convenience and self-service
• Inviting patients to use digital tools as a part of understanding their health and participating in choices about their care
• Making sure everyone in your office has a role in encouraging patients and a script for that role
• Reinforcing consumer engagement
While individuals always make personal choices about how engaged to be with their health and healthcare, these techniques can enhance trust, build individual's sense of self-efficacy, and result both in improved health outcomes and improved relationships. The good news is that employing these techniques is also likely to reduce administrative overhead in your organization.