Gwinnett Medical Center Decreases A/R Days and Boosts Cash Collections

In 2010, Gwinnett Medical Center initiated a program to transform its revenue cycle processes. Its efforts to redesign its revenue cycle processes focused on creating a culture of accountability among its departments and individuals to improve productivity and performance. To accomplish its goals, they needed to figure out how managers could sort, prioritize and track the accounts requiring collection. This paper outlines how Gwinnett improved financial performance, accountability, transparency, and processes. Along with improved employee satisfaction, they also reduced A/R by 7 days, exceeded monthly cash goals and reduced aged A/R by 27 percent. Read this white paper to learn more.

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Featured Resources

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Video

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This video provided by ASQ highlights the Monroe Clinic, a not-for-profit health system working to improve its culture of quality by increasing operational efficiency and boosting patient satisfaction.

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