Floyd Memorial Case Study: Just Being Good was Never Good Enough

Learn how Floyd Memorial was able to live up to their goals: Deliver safe, quality, cost-effective care; reduce non-salary costs; and instill a culture of saving and quality throughout the 1,700 employee health care system.

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Featured Resources

Financial Patient Engagement: Best Practices to Increase Collections

Healthcare providers spend so much time clinically engaging patients in hopes of qualifying for the federal government’s Meaningful Use incentives that it is easy for them to forget that financially engaging patients can also be meaningful. To accomplish these goals, however, providers must find the right strategy and the best tools. The strategy is straightforward but sometimes overlooked, and includes thoughtful patient education and communication at every point in the revenue cycle – pre-service, point-of-service and post-service. Read this Healthcare Finance News white paper to learn best practices to increase collections. Learn More

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Video

Monroe Clinic improves operational efficiency,...

This video provided by ASQ highlights the Monroe Clinic, a not-for-profit health system working to improve its culture of quality by increasing operational efficiency and boosting patient satisfaction.

WATCH: Full ASQ TV Episode 2: Culture of Quality