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Hospital satisfaction depends on patent gender for hip replacement surgery, study says

Women focus on responsiveness and clear communication from staff, while men favor pain management.

Beth Jones Sanborn, Managing Editor

When it comes to total hip replacement surgery, hospital satisfaction scores can hinge on different points depending on gender, according to a new study from the American Academy of Orthopaedic Surgeons.

For women, responsiveness and clear communication from nurses and doctors dictate satisfaction. For men, it's optimal pain management, the study found.

Researchers examined survey results from 692 patients who had undergone total hip replacement surgery from November 2009 through January 2015, including 277 men and 414 women. Both groups had a mean age of 62 years old.

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Results showed men and women had similar mean hospital satisfaction scores, and both groups graded similarly on nurse communication, staff responsiveness, doctor communication, hospital environment, pain management and communication about medication.

However, researchers found a gender bias when it came to what influenced men's and women's perceptions of care.

Results suggest hospitals may want to tailor their care to the gender of the patient, in order to optimize a patient's satisfaction with their care.

Twitter: @BethJSanborn

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