The average medical claims error rate in 2010 climbed to 19.3 percent, a two percent increase from the previous year, according to the American Medical Association’s fourth annual National Health Insurer Report Card.
The increase of inaccurate payments added more than $1.5 billion to administrative healthcare costs last year, a step in the wrong direction as health plans look to adhere to the new medical loss ratio (MLR) requirements spelled out last year in the Affordable Care Act. In all, the current rate of claim payment errors represents roughly $17 billion in added costs, the AMA report stated.
“A 20 percent error rate among health insurers represents an intolerable level of inefficiency that wastes an estimated $17 billion annually,” said Barbara L. McAneny, MD, a member of the AMA board. “Health insurers must put more effort into paying claims correctly the first time to save precious health care dollars and reduce unnecessary administrative tasks that take time and resources away from patient care.”
Most of the health insurance companies measured failed to improve on their error rates since 2009, with UnitedHealthcare the only insurer to improve its claims procession accuracy. It’s rating of 90.23 percent was best among its peers, while Anthem Blue Cross Blue Shield scored an industry-worst 61.05 percent accuracy rate.
Now in its fourth year, the AMA’s National Health Insurer Report Card is intended to provide relevant data to benchmark performance as a means of helping health plans improve their administrative efficiency in claims processing.
The findings for the 2010 report was based on data collected from Aetna, Anthem Blue Cross Blue Shield, CIGNA, Health Care Service Corporation, Humana, The Regence Group, UnitedHealthcare and Medicare. Claims were accumulated from more than 400 physician practices in 80 medical specialties providing care in 42 states and represented a random sampling of approximately 2.4 million electronic claims for approximately 4 million medical services submitted in February and March of 2011.
Other keys findings of the report:
- Insurer Non-payment. Physicians received no payment at all from commercial health insurers on nearly 23 percent of claims they submitted. The most common reason insurers didn’t issue a payment was due to deductible requirements that shift payment responsibility to patients until a dollar limit is exceeded. Real-time claims processing would save time and money.
- Denials. Dramatic reductions in denial rates have occurred since last year at Aetna, Anthem Blue Cross Blue Shield, Health Care Service Corporation and UnitedHealthcare, which cut its denial rate by half to 1.05 percent. CIGNA maintained its industry leading low denial rate of .68 percent.
- Administrative Requirements. For the first time, AMA measured how frequently claims included information on insurers requiring physicians to ask permission before performing a treatment or service. CIGNA had the highest rate of claims requiring prior authorization, with more than six percent of claims. A recent AMA survey of physicians indicated that insurers’ requirements to preauthorize care delayed or interrupted medical services, consumed significant amounts of time and complicated medical decisions.
- Accuracy. In addition to measuring overall claims-processing accuracy, the report card examined how accurately insurers reported the correct contract fees to physicians. UnitedHealthcare and their commercial health insurers have shown progressive improvement over four years, but had slight declines this year. The exception was Anthem Blue Cross Blue Shield, which scored 14 percent lower on this measure than it did four years ago.
- Timeliness. The report card found that CIGNA and Humana have cut their median claims response time in half during the last fours years. Response time varied for commercial health insurers from six to 15 median days.
“In spite of notable improvements by insurers in the four years since the AMA introduced the National Health Insurer Report Card, precious health care resources are wasted because each insurer uses different rules for processing and paying medical claims,” concluded McAneny. “This variability adds no value to the health care system and only increases unnecessary administrative costs.”